Shipping Policy
At Umami Food, we are committed to providing our customers with a smooth and efficient shipping experience. Please review our shipping policy to understand our practices.
Order Processing
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Orders will be processed within 1-2 business days after receiving your order confirmation email (excluding weekends and holidays).
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You will receive another notification when your order has been shipped.
Shipping Costs and Delivery Estimates
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Shipping costs will be calculated and displayed at checkout.
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Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout.
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Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.
Shipping Methods
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We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and express delivery.
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The available shipping methods and corresponding delivery times will be displayed at checkout.
International Shipping
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We currently offer international shipping to select countries. Please note that shipping costs and delivery times for international orders may vary.
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International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These fees are not included in the shipping cost and must be paid by the recipient upon delivery.
Order Tracking
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Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.
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If you do not receive a tracking number, please contact our customer support team for assistance.
Shipping Address
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Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
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If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate address changes, but once the order has been processed, we cannot guarantee that updates can be made.
Damaged or Lost Packages
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如果您的包裹在運輸過程中損壞或遺失，請立即聯繫我們的客服團隊。我們將與運輸承運商合作解決問題，並確保您收到訂單。
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如果包裹遺失，我們可能需要等待承運商的調查結果後才能進行更換或退款。
Returns and Exchanges
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For information regarding returns and exchanges, please refer to our Return Policy
Contact Us
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If you have any questions or concerns about our shipping policy, please contact our customer support team：
Email: support@umamifood.com
Phone: +123-456-7890